| Return Policies
General Policy
These are starnexshop.com ("Starnexshop", "we" or "our") Standard Return Policies applicable only to products purchased by you directly from the starnexshop.com website.
- All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Starnexshop Customer Service through any of the methods provided at www.starnexshop.com.
- Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
- Any product not purchased from starnexshop.com
- Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
- Any product from which the UPC code has been removed from its packaging
- Any product that exhibits physical damage
- Any product for which you have submitted a mail-in rebate
Mail-In Rebate Policy
Any product offering a mail-in rebate is not returnable to Starnexshop once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable.
Standard 30-Day Return Policy
- Return for refund within: 15 days
- Return for replacement within: 30 days
- Restocking Fee: Yes
This is our Standard 30-Day Return Policy. Items covered by this policy must be returned to Starenxshop within 15 days or 30 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by Starnexshop, and not the mere issuance of an RMA.
Open Box Limited Refund Only 15 Day Return Policy
- Return for refund within: 15 days
- Return for replacement within: non-replaceable
Products covered by this return policy may only be returned to Starnexshop for a refund within 15 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by Starnexshop, and not the mere issuance of an RMA.
This is our Detailed Open Box Item Return Policy. Starnexshop often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they are subject to a limited refund-only return policy. Such items can only be returned within 15 days of the applicable invoice date. "Return" constitutes receipt of the product by Starnexshop, and not the mere issuance of an RMA. Starnexshop cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents.
Memory Limited Replacement Only 15-Day Return Policy
- Return for refund within: non-refundable
- Return for replacement within: 15 days
Products covered by this return policy may only be returned for a replacement of the same or equivalent item and must be returned to Starnexshop within 15 days of the invoice date for this policy to apply.. "Return" constitutes receipt of the product by Starnexshop, and not the mere issuance of an RMA.
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
- Any memory exhibiting physical damage
- Modules that are missing the manufacturer label containing model number and part number
- Modules that are missing the manufacturer warranty label
| 
